FAQ

FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to three (3) business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.  We pride ourselves on customer service.

 

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 7 to 15 business days. For International orders, please allow up to 20 days.

 

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

 

Q: Is your website secure?

A: Absolutely! We use SSL security to encrypt all of your personal information. We do not store your credit card information and is used one-time only upon purchasing of your product.

 

Q: How do I order on your website?

A: Simply find the product and click the 'Add To Cart' button. Fill in your shipping and billing information and your order will be shipped to you as soon as possible!

 

Q: Do you offer a refund if I do not like the product?

A: Absolutely! We offer a full refund on your order, the shipping and handling. Simply visit our refund policy page (LINK) for complete details. If you have any additional questions. Please contact us at information@digitalawareness.com.